These Terms and Conditions ("Terms") outline the agreement between you (the "customer") and Florist White City ("we", "us" or "our") when you place an order for online flower delivery in White City or the surrounding areas. By using our website and placing an order, you accept these Terms in full. We recommend you read them carefully before making a purchase. If you do not agree to these Terms, you should not use our service.
These Terms specifically apply to all customers requesting flower delivery within White City or its surrounding districts. You represent that you are of legal age to form a binding contract and are resident or located within our delivery areas when making a purchase.
Our online flower delivery process in White City is designed for ease and transparency. Orders can be placed through our website by following the online instructions. Please ensure all information provided, including delivery details and recipient information, is accurate and complete. Incorrect or incomplete information may result in delayed or failed deliveries for which we cannot accept responsibility.
Order Confirmation: Once you place an order, you will receive an order acknowledgement displaying the items you have ordered, delivery address, and your unique order number. This acknowledgement does not constitute acceptance of your order.
Order Acceptance: Acceptance occurs when we dispatch your order and send you confirmation. We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, unavailability of flowers, payment issues, or delivery restrictions in White City or adjacent areas.
Availability: While we strive to display accurate stock levels for our flowers and arrangements, all orders are subject to availability. In the event an item you ordered is unavailable, we will contact you to arrange a suitable substitute of equal or greater value or offer a full refund.
Substitution Policy: Due to the perishable nature of flowers and seasonal availability, certain stems or fillers may be substituted with similar items of equal or greater value and similar appearance, without prior notice, to fulfil your order and maintain overall design quality.
Accepted Payment Methods: For online flower orders destined for White City and surrounding areas, we accept major credit and debit cards through our secure payment gateway at checkout. Payments must be made in pounds sterling (£).
Payment Authorisation: By submitting your payment information, you authorise us to charge the full order amount, including delivery fees, at the time of order placement. No flowers will be dispatched until full payment has been received and cleared.
Pricing: All prices displayed on our website include VAT where applicable. Delivery charges are calculated and displayed separately at checkout, based on delivery location within White City or nearby areas. Prices may change without notice but will not affect orders already placed and confirmed.
Order Invoice: A digital invoice/receipt will be sent to the contact email provided with your order. Please retain this for your records. If you notice any discrepancy or unauthorised use, please contact us immediately.
We understand that plans can change. Our cancellation and amendment policy is designed to be fair to both our customers and our florists given the perishable nature of our products.
How to Cancel: If you wish to cancel or change your order, please notify us as soon as possible after placing it. Cancellations and amendments must be requested before the order is dispatched. Once flowers are prepared and out for delivery to White City or neighbouring areas, cancellations or amendments cannot be accepted due to the swift perishability and bespoke nature of each order.
Post-dispatch Cancellations: Orders cannot be refunded or altered after they have been dispatched. If a cancellation is made before dispatch, a full refund will be processed to the original payment method.
Refunds: Refunds (where applicable) will be processed promptly, but please allow up to 7 working days for funds to appear, depending on your bank or payment provider policies.
Delivery Areas: We deliver throughout White City and its surrounding areas as listed on our website. Please check delivery coverage and cut-off times before placing an order for flower delivery.
Delivery Times: We endeavour to deliver on your preferred date and within the delivery window indicated at checkout. During peak periods (Valentine’s Day, Mother’s Day, etc.), delivery times may vary. We cannot guarantee delivery at a specific time of day, but all efforts will be made to accommodate special requests.
Delivery Confirmation: Once your flowers have been delivered, we will send you a delivery confirmation message. Please ensure the recipient is available to accept the delivery, or provide instructions for a safe or alternative drop-off location.
Failed Delivery Attempts: If no one is available at the delivery address, our driver will attempt to leave the flowers in a secure place (e.g., with a neighbour or in a designated safe spot). If this is not possible, we will contact you to arrange redelivery; additional charges may apply. We cannot accept responsibility for failed deliveries due to incorrect addresses or unavailable recipients.
Delivery Delays: While every effort is made to deliver as scheduled, occasionally delays may occur due to traffic, weather, or events beyond our control. We will keep you informed of any material delays affecting flower delivery in White City or surrounding districts.
Returns: As flowers are perishable, returns are generally not accepted. If you are dissatisfied with the quality of your flowers or the arrangement received, please contact us within 24 hours of delivery, providing photographic evidence and your order number, so we can investigate and offer an appropriate resolution, which may include a replacement or partial refund at our discretion.
Customer Obligations: Customers are responsible for following the care instructions provided with each bouquet or arrangement to ensure longevity and freshness. We cannot be held accountable for poor flower condition resulting from incorrect care or handling after delivery.
Exclusions: Florist White City is not liable for any loss or damage arising directly or indirectly from non-delivery or delayed delivery of your order, except where due to our proven negligence. Our liability is limited strictly to the amount paid for the relevant order.
Force Majeure: We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to strikes, accidents, adverse weather, transport disruptions, or flower supply shortages.
Personal Data: Your privacy and security are important to us. We process your personal information in accordance with applicable data protection laws as outlined in our Privacy Policy. By placing an order, you consent to such processing as required for service provision and delivery across White City and adjacent areas.
All content, images, branding, and website material are the property of Florist White City or our licensors. Use of our website and materials is permitted exclusively for personal, non-commercial purposes relating to flower delivery orders. Unauthorised copying, reproduction, or distribution is strictly prohibited.
These Terms and any dispute or claim arising in connection with them are governed by and construed in accordance with the laws of England and Wales. Both we and you agree that the courts of England and Wales will have exclusive jurisdiction over any such disputes or claims.
We reserve the right to modify or update these Terms from time to time. Updates will be posted on our website, with the revised date shown at the top of the document. Continued use of the website or services after changes have been made constitutes acceptance of the new Terms.
Severability: If any provision of these Terms is found to be unenforceable or invalid by a court, that provision is severed from the Terms, and the remaining provisions remain in full effect.
No Waiver: Our failure to enforce any right or provision under these Terms will not constitute a waiver of such right or provision.
Entire Agreement: These Terms constitute the entire agreement between you and Florist White City regarding online flower delivery in White City and surrounding regions, superseding any previous agreements or understandings.
Thank you for choosing Florist White City. If you have queries about these Terms & Conditions, please refer to our official website for further guidance.
Note: These Terms & Conditions specifically apply to all customers ordering online flower delivery across White City and the surrounding localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in White City, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near White City.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
